To make the firms that transfer call centers abroad unsuitable for grants or secured loans from the federal government, a bilateral bill has been submitted to the United States House of Representatives. This action aimed at the rising the tide of work heading to regions like India and other outsourcing countries.
The United States Call Center Worker and Consumer Protection Act declared by Rep David McKinley and Rep Tim Bishop, the bill would also settle several threatening mandates on call center operations. According to Rep Tim Bishop, outsourcing is one of the terror of the United States economy and they don’t know why they are struggling so to dump on the unemployment rate.
Not only would customer service representatives that work abroad for United States companies have to expose their place upon request beyond the protectionist legislation. They also have to propose some option to their callers if they want to be transfer to call centers back in the United States, it is based on the Huffington Post report.
Before moving a call center abroad, the companies are required to give 120-day advance notification. On the other hand, the affirmed legislation request the Secretary of Labour to keep a list of employers that transfer their call center work abroad. This call center bill has a tough back up from CWA or the Communications Workers of America, a union that represents almost 150,000 call center employees in the United States.
The bill is particularly aimed at the restrain jobs and developing more employment in the United States same as the call center have been doing in the outsourced countries said by the Nasscom Vice President Ameet Nivsarkar. The bill could hurt the United States economy, Mittal felt. The outline of the bill will obviously hurt the American firms that operate call center in regions like India.
CFO of Mphasis, Ganesh Murthy said that it will definitely an issue however he think that it is a type of protectionist measures that was being built up in the run up to the presidential election in the United States this year. The action will not affect any BPO companies like Mphasis that does not have any agreement with the international call centers.
The union claimed that outsourced call centers that involves some based in India set a severe security threat as there are not enough safeguards in the location to hold off fraud, it was according to the recent report of the CWA. Few examples of security breaches containing outsourcing call centers like in India and other outsourcing regions, the report was entitled as Why Shipping Call Center Jobs Overseas Hurts Us back Home.
REFERENCES:
http://profit.ndtv.com/news/market/article-call-centre-bill-introduced-in-us-targets-overseas-job-market-294461
http://www.hindustantimes.com/world-news/Americas/Call-centre-bill-introduced-in-US-targets-overseas-job-market/Article1-785090.aspx
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