The suggested United States Call Center Bill would prevented the organize discriminatory trade activities and free trade said by the information technology body Nasscom. To make firms that transfer call centers abroad ruled out for guaranteed loans and grants from the federal government a bipartisan bill has been proposed in the U.S. House of Representatives, this action aimed at growing numbers of jobs towards other regions such as India.
Som Mittal, the Nasscom president said that the action was very disappointing that they see U.S. takeover protectionist measures that prevent setting discriminatory trade practices and free trade. To pay for domestic concerns, U.S. lawmakers assume to have created the practice of unevenly taxing firms operating overseas. He added that when the bill was approved, not only India will be affected, even Canada, Latin America, Ireland and the Philippines.
Mittal stated that the bill like this will boost the cost of service and will encounter a refusal from common citizens, the BPO industry works on a global sourcing model, creates efficiencies and the advantage of this was approved by the common citizens. A punishment of US$10,000 each day for U.S. call centers within 60 days at the U.S. Department of Labour for companies who will fail to report relocation to an offshore location, this was the bill proposed by Representatives David McKinley and Tun Bishop.
The bill also allows the caller to choose whether where U.S. based operator they want to and the call center operator who will answer the calls will have to determine their location. According to Mittal, the bill was incredible to be passed, the bill has only been proposed in the house, and it will be a long way to become legislation. However, particularly in the election year, the bill signified the mindset of some numbers of policymakers and could get the tone for the upcoming year.
As the bill would affect other regions as well, it would be effective with its counterparts in other countries said by Nasscom. At different views, the government will discuss the issue and they will express their concern and awareness. The BPO export is expected to increase by 14 percent to gain the US$14.1 billion in 2011 financial year. The proposed bill will not have an impact on them said by Aegis, Essar group firm. The spokesperson said that it will not affect on any operations they have, Aegis operates in over 12 countries and the clients are free to select whether what place the delivery center they want.
Approximately 5,000 people Aegis has within the 9 centers in the United States and the local U.S. citizens are about 90 percent. Over the next two years, Aegis was pledged to create 4,000 added jobs in the United States together with jobs4america forum. On the other hand, WNS has been taken up and producing delivery centers all over the world to mitigate the liability from legislation that could affect location of clients and even delivery centers in a region. To provide in the onshore outsourcing requirements of its clients, WNS has been analyzing the opening of a delivery center in the U.S..
REFERENCES:
http://zeenews.india.com/business/technology/us-call-centre-bill-would-restrict-free-trade_35918.html
http://www.google.com.ph/url?sa=t&rct=j&q=us%20call%20centre%20bill%20would%20restrict%20free%20trade&source=web&cd=2&cad=rja&ved=0CCEQFjAB&url=http%3A%2F%2Fwrd.mydigitalfc.com%2Fnews%2Fus-call-centre-bill-limit-free-trade-says-nasscom-586&ei=LiJYUPzQGc3oigL3yIEY&usg=AFQjCNG1h0I6bdtanNNM4Ey6AP1izny7Hg
http://article.wn.com/view/WNATA4C37D1655950C67A720E869998F082A/
