Sitel is a global leader in the field of Business Process Outsourcing. It is a U.S based company that has a headquarter in Nashville. It is a wordwide provider of outsourced customer contact center services. It has more than 140 call center facilities in 27 countries all over the globe. They are providing Business Process Outsourcing solutions in the United States to the companies and countries in all the major industry. This outsourcing company is paying attention on delivering solutions in order to support the CRM lifecycle. They are expected to acquire new customers, retaining customers and extending the loyalty of the customer. The Sitel’s single largest demand market is the United States. It has a contact center facility based operations spread all over the world and across the most desirable domestic labour marketplaces. Sitel also has a call center facilty in Nicaragua and it has been supporting English and Spanish in Panama, Nicaragua and Mexico. Its offshore operations is carrying multilingual support from the countries like the Philippines and the India. Sitel has a large number of clients and customers. It has a list of industry leaders particularly Fortune 500 companies which includes diverse verticals such as Technology, Banking, Financial Services, Insurance, Communication, Healthcare, Media & Entertainment, Travel, etc. The Sitel is providing services such as acquisition and sales, back offices services, collections, customer care and technical support. The Sitel has a lot of call center facilities in the United States of America. These are located in the states of Alabama, Delaware, Florida, Georgia, Iowa, Kentucky, Louisiana, Maine, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Tennessee and Texas. It supported the languages of English and Spanish. The Sitel has already received various award such as Global Outsourcing 100, Global Services 100 as the Best Performing Contact Center and inthe Customer Interaction Solutions as CRM Excellence Award. Sitel has provided the Americans more job opportunities. Outsourcing in the United States is really cost effective. It really provides a great opportunity for the people to have a decent job. It is indeed helpful in the economic status of a certain country. It has the ability to make a country to be successful in the near future.
Reference
http://www.sitel.com/index.php?p=Locations&id=71
